Support

Got an issue with your apprenticeship? Need some individual support or advice? These places can help.

General advice

  • You can contact the National Helpline for Apprentices by phone (0800 015 0400) or by email
  • Check out the official view on what makes a great apprenticeship

Mental Health Support

  • Mind Information including taking care of your mental wellbeing and finding support for benefits or housing
  • Rethink Mental Illness Online hub of practical support and information for people living with or supporting people with mental illness
  • Student Minds Guidance on looking after your mental health, including ways you can support friends and family, guidance for those experiencing xenophobia and racism, and for those with ongoing mental health difficulties

Work issues

  • Try to talk to your line manager in the first instance or your HR manager

Training provider issues

  • Try to resolve these directly with your provider – you can go via their complaints procedure if necessary
  • Your line manager at work may be able to help (your training provider is paid by your employer)
  • The National Helpdesk might be able to help

The Redundancy Support Service for Apprentices funded by the English Apprenticeship System

The Redundancy Support Service for Apprentices (ReSSA), launched by the Department for Education, provides clear, accessible advice and guidance to apprentices following redundancy, while supporting their next steps. It will help redundant apprentices to identify new apprenticeship and employment opportunities, and, where they are eligible, complete their current apprenticeship.

This service will enable individuals to access free online information and telephone support, helping to connect them with national and local support services, including financial, legal, health and wellbeing and careers advice. It will also share with apprentices details of new apprenticeship opportunities being offered by employers in their region.

ReSSA is a free service for any apprentice that is funded through the English apprenticeship system and has been made redundant or feels at risk of redundancy.

Apprentices can submit their details via an online registration form or through the Apprenticeship Helpdesk. The service will work with employers to identify new apprenticeship opportunities which redundant apprentices can apply for.

If you’ve been made redundant or think you might be made redundant in the future, visit “Facing redundancy during your apprenticeship” or call 0800 015 0400 to speak to an adviser.

This service is part of the government’s support for apprentices and the vital role apprenticeships will play in economic recovery and skills development.

Safeguarding and Prevent is everyone’s responsibility, SEE IT, REPORT IT.

Safeguarding – The process, practice and culture embedded within an organisation to create a safe environment where children, young people and adults are free from all forms of harm, abuse or neglect.  

Everyone regardless of their age, disability, gender reassignment, race, religion or belief, sex, or sexual orientation, has a right to equal has the right to live in safety, free from harm, abuse or neglect.  

Harm – physical injury, especially that which is deliberately inflicted.

Abuse  – treat with cruelty or violence, especially regularly or repeatedly, this can be physically, verbally, emotionally or sexually.  

Neglect – fail to care for properly.

Prevent – The Government’s Prevent Strategy aims to stop people becoming terrorists or supporting terrorism and extremism.  

  • Extremism is a vocal or active opposition to fundamental British values, including democracy, the rule of law, individual liberty and mutual respect and tolerance to faiths and beliefs.
  • Radicalisation is the process by which people come to support terrorism and extremism and, in sme cases, they then participate in terrorist groups.

If you feel that yours or someone else’s rights, safety or welfare is threatened, then please report it to us via our email address members@associationofapprentices.org.uk or by clicking on the See It, Report It button at the top of this page.  

We will always take concerns seriously. 

If you or someone else is in immediate danger, please call 999 straight away.

Under 18? Another way to Report Abuse 24/7  

To report abuse and for advice on e-safety, click the button below.

The Click CEOP button

The Click CEOP button is an asset of the National Crime Agency CEOP command. The CEOP command works to protect children (a child is defined as a person who is aged under 18, this includes an unborn child) from sexual abuse and exploitation both online and offline.

The button has been developed for children and young people and is offered as a convenient and potentially less intimidating method of reporting these sensitive types of crime, alternative to face-to-face and telephone reporting to local police forces. It provides children and young people with access to an online mechanism for reporting known or suspected child sexual exploitation or child sexual abuse directly to CEOP.

Reporting to CEOP

CEOP takes all reports seriously and children of all ages can report through the Click CEOP button. The reporting form is designed to be as accessible as possible by children, but it is highly recommended that children and young people seek the support of an adult they trust to help them make a report.

All reports to CEOP are treated sensitively and are read and risk assessed by a CEOP Child Protection Adviser. It is not possible to report to CEOP anonymously as CEOP have a duty to ensure the child or young person is safe. Reports made outside of office hours are viewed by the NCA Control Centre. Urgent concerns about a child’s safety are referred by the Control Centre to local police. CEOP advise any urgent reports where a child is in immediate danger should be reported to the local police force where the child is located.

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