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Masterclass of the Month - Handling the Heat: Confidence in Conflict & Workplace Challenges.
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Masterclass of the Month - Handling the Heat: Confidence in Conflict & Workplace Challenges.

Fri, June 6, 2025 at 12:00pm – 1:30pm BST

The Association of Apprentices is thrilled to invite you to our exclusive 2025 monthly masterclass series!  This month’s focussing on how to handle workplace conflict and politics!

These inspiring virtual masterclasses are designed just for our AoA members, offering you unique insights and practical skills to help you excel in your apprenticeship journey. Join us to unlock your full potential, gain fresh perspectives, and build the confidence to tackle any challenge. Don’t miss this opportunity to grow, learn, and connect with experts and peers who are as committed to success as you are.

In this 90 minute interactive session you will:

  • Gain an understanding of common workplace conflicts and challenges, and how to navigate them effectively.
  • Learn to view conflict as an opportunity for growth and collaboration, rather than something inherently negative.
  • Build confidence in handling workplace challenges with professionalism and resilience.
  • Develop practical strategies to address and resolve conflicts while maintaining positive workplace relationships.

Meet your host – Tyler Austin – Careers Consultant at BPP

As a Careers Consultant at BPP University, Tyler provides industry-led Careers Information & Guidance across their clients groups (Law, Healthcare, Business) with a focus on commercially driven interactions.
 
Tyler specialises in Careers Engagement, particularly within their Business School cohort, from Undergraduate to Post/Professional Qualifications.

He designs & delivers long-term sustainable and co-curricular student opportunities which enrich and upskill candidates to succeed across UK & international labour markets as employees and entrepreneurs.

Tyler previously worked as a Drama Teaching Assistant, National Youth Theatre Ambassador and a range of early stage roles.

Jan Richardson-Wilde

CEO, Occupational Awards Limited

Jan is the CEO of Occupational Awards Limited, a Director of the National Skills Academy for Food and Drink and an FE College Governor. She has over 35 years’ experience in the education sector in strategic and operational management of training programmes with colleges, private training providers, local authorities the voluntary sector and not for profit organisations. Jan has previously been a board member of the Learning and Skills Council, chair of the North Yorkshire Training Provider network and Vice-Chair of Yorkshire Coast College and a Governor of the Grimsby Institute for Further and Higher Education. She has extensive experience of education policy, apprenticeships, qualification, and curriculum development as well as business improvement.

Jan joined OAL in 2019, a leading non-profit industry-focused Awarding and End-Point Assessment Organisation, supporting a wide range of employers and of key stakeholders to succeed and surpass expectations. Jan is committed to continuous improvement and enthusiastic about improving the effectiveness, impact and quality of apprenticeships, education, and training in the UK and internationally. She has a wide range of experience of working in a collaborative context with employers and training providers to develop End Point Assessment, apprenticeships, and a wide range of vocational programmes.

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