Got an issue with your apprenticeship? Need some individual support or advice? Here’s our safeguarding policy, or these places can help too:
- You can contact the National Helpline for Apprentices by phone (0800 015 0400) or by email
- UnionLearn can help with your rights – and you can rate your apprenticeship
- Check out the official view on what makes a great apprenticeship
- Try to talk to your line manager in the first instance or your HR manager
- UnionLearn also gives impartial advice
Training provider issues
- Try to resolve these directly with your provider – you can go via their complaints procedure if necessary
- Your line manager at work may be able to help (your training provider is paid by your employer)
- UnionLearn and the National Helpdesk might also be able to help
The Redundancy Support Service for Apprentices funded by the English Apprenticeship System
The Redundancy Support Service for Apprentices (ReSSA), launched by the Department for Education, provides clear, accessible advice and guidance to apprentices following redundancy, while supporting their next steps. It will help redundant apprentices to identify new apprenticeship and employment opportunities, and, where they are eligible, complete their current apprenticeship.
This service will enable individuals to access free online information and telephone support, helping to connect them with national and local support services, including financial, legal, health and wellbeing and careers advice. It will also share with apprentices details of new apprenticeship opportunities being offered by employers in their region.
ReSSA is a free service for any apprentice that is funded through the English apprenticeship system and has been made redundant or feels at risk of redundancy.
Apprentices can submit their details via an online registration form or through the Apprenticeship Helpdesk. The service will work with employers to identify new apprenticeship opportunities which redundant apprentices can apply for.
If you’ve been made redundant or think you might be made redundant in the future, visit “Facing redundancy during your apprenticeship” or call 0800 015 0400 to speak to an adviser.
This service is part of the government’s support for apprentices and the vital role apprenticeships will play in economic recovery and skills development.