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Promotional graphic for a matrix Standard webinar titled "Shaping the Apprenticeship Strategy Through the Apprentice Voice", delivered in partnership with the Association of Apprentices. The image features the matrix Standard logo, webinar title, event date and time (Tuesday 15 September, 10am to 11:30am), "Free Webinar" text, and a person in business attire standing with folded arms against a light background.
Register Here

15/09/2026 – Online (Webinar)

matrix Standard, in partnership with the Association of Apprentices, for this insightful webinar exploring how the apprentice voice can be used to shape strategy, strengthen leadership and drive continuous improvement across apprenticeship provision. This focused 90-minute session will examine how organisations can move beyond collecting feedback and start using apprentice insight to inform strategic direction, curriculum intent and delivery. The discussion will also explore how apprentice feedback can support evidence gathering against the Ofsted Toolkit Evaluation Criteria and matrix Standard Element 1: Purpose. During the session, you will learn how to:

  • Use apprentice feedback to inform organisational strategy and decision-making
  • Strengthen curriculum design and delivery through meaningful learner engagement
  • Demonstrate the impact of apprentice voice within leadership and governance
  • Gather and apply apprentice insights to support continuous improvement

Attendees will hear directly from Sarah Hattersley from the Association of Apprentices, who will share findings from the latest BIG Apprentice Survey, highlighting key themes, trends and emerging priorities identified by apprentices across England. The session will also include apprentice perspectives on representation and their experiences within apprenticeships. 

Meet the hosts: 

Maureen Deary, Assessor at matrix Standard and current ISI Further Education Inspector.

Roger Chapman, Head of Service at matrix Standard. 

Special Guest: Sarah Hattersley, Association of Apprentices.

Whether you are a provider, quality professional, senior leader or apprenticeship practitioner, this webinar offers valuable insight into how apprentice voices can help shape more effective strategies and better outcomes. Reserve your free place today and discover how meaningful engagement with apprentices can support quality improvement and organisational development.

Jan Richardson-Wilde

CEO, Occupational Awards Limited

Jan is the CEO of Occupational Awards Limited, a Director of the National Skills Academy for Food and Drink and an FE College Governor. She has over 35 years’ experience in the education sector in strategic and operational management of training programmes with colleges, private training providers, local authorities the voluntary sector and not for profit organisations. Jan has previously been a board member of the Learning and Skills Council, chair of the North Yorkshire Training Provider network and Vice-Chair of Yorkshire Coast College and a Governor of the Grimsby Institute for Further and Higher Education. She has extensive experience of education policy, apprenticeships, qualification, and curriculum development as well as business improvement.

Jan joined OAL in 2019, a leading non-profit industry-focused Awarding and End-Point Assessment Organisation, supporting a wide range of employers and of key stakeholders to succeed and surpass expectations. Jan is committed to continuous improvement and enthusiastic about improving the effectiveness, impact and quality of apprenticeships, education, and training in the UK and internationally. She has a wide range of experience of working in a collaborative context with employers and training providers to develop End Point Assessment, apprenticeships, and a wide range of vocational programmes.