By /
Mastrclass front cover june 26
Register Here

19/06/2026 – Online (Livestream)

Join the Association of Apprentices for this month’s Masterclass of the Month: Confident Conversations: Navigating Workplace Dynamics — a practical, high-impact session designed to help you communicate with clarity, confidence and professionalism at work.
 
Delivered as a live, interactive 90-minute session, this masterclass will equip you with tools you can apply immediately in real workplace situations. Whether you are building relationships, handling feedback, or navigating challenges, you’ll gain the skills to respond effectively and with confidence.
 
During the session, you will learn how to:
  • Pivot your approach during difficult conversations and respond constructively to challenges
  • Use feedback as a powerful tool for growth and continuous improvement
  • Manage upwards with proactive, solution-focused communication
  • Recognise tone, context and unspoken cues to build stronger professional relationships
You will also have the opportunity to learn from an expert and connect with apprentices from across the UK, sharing experiences and insights in a supportive environment.
 
Meet your host: Miranda Adams, Lead Employer Associate at the Skills Builder Partnership, brings extensive expertise in apprenticeship strategy and essential skills development. Her work focuses on helping organisations build and measure non-technical skills through practical, workplace-ready frameworks.
This session directly supports the development of key Knowledge, Skills and Behaviours (KSBs), including communication, professionalism, self-awareness and relationship management. It can also contribute towards your off-the-job training or continuing professional development.
 
Reserve your place today and take a practical step towards building your confidence and accelerating your career development.

Jan Richardson-Wilde

CEO, Occupational Awards Limited

Jan is the CEO of Occupational Awards Limited, a Director of the National Skills Academy for Food and Drink and an FE College Governor. She has over 35 years’ experience in the education sector in strategic and operational management of training programmes with colleges, private training providers, local authorities the voluntary sector and not for profit organisations. Jan has previously been a board member of the Learning and Skills Council, chair of the North Yorkshire Training Provider network and Vice-Chair of Yorkshire Coast College and a Governor of the Grimsby Institute for Further and Higher Education. She has extensive experience of education policy, apprenticeships, qualification, and curriculum development as well as business improvement.

Jan joined OAL in 2019, a leading non-profit industry-focused Awarding and End-Point Assessment Organisation, supporting a wide range of employers and of key stakeholders to succeed and surpass expectations. Jan is committed to continuous improvement and enthusiastic about improving the effectiveness, impact and quality of apprenticeships, education, and training in the UK and internationally. She has a wide range of experience of working in a collaborative context with employers and training providers to develop End Point Assessment, apprenticeships, and a wide range of vocational programmes.